For renters: quick reference
Troubleshooting & support
- Can I report a property that is misrepresented on Sunny?
- How do I contact Sunny support?
- I'm having trouble logging in. Help?
- I think my cash back amount is wrong. What should I do?
- I moved into a property I found on Sunny but it's showing as not eligible for cash back. What happened?
- I haven't heard back about my cash back. What should I do?
Taxes & reporting
Payments & payouts
- Can I receive my cash back before I move in?
- What happens if my payment fails?
- Is there a minimum payout threshold?
- What if I don't have a Venmo or PayPal account?
- How long after I initiate payment will I receive it?
- Will the payment show Sunny's name?
Receiving your cash back
- Can I change my payment method after initiating?
- What happens once I initiate payment?
- How long after I initiate payment will I receive it?
- How long does move-in verification take?
- What documentation is needed for move-in verification?
- Is there a deadline to initiate payment?
Eligibility
- What if I'm not a U.S. resident?
- What if I contacted the property through a different channel?
- Are corporate or short-term leases eligible?
- Can roommates each receive cash back for the same unit?
- I'm a co-signer on a lease. Am I eligible?
- Do I need to schedule a tour through Sunny to qualify?
How the Cash Back program works
- Is there a limit to how many times I can earn cash back?
- Can I earn cash back on a lease renewal?
- Can I get cash back if I found the property elsewhere?
- How do I receive my cash back?
- Does cash back affect my rent or move-in costs?
- Can I see my cash back amount before I tour?
About Sunny
- Can I use Sunny on mobile?
- How do I create a Sunny account?
- Is my personal information safe with Sunny?
- What types of rentals does Sunny list?
- Do I pay anything to use Sunny?
- How does Sunny make money?